Summit Fitness
A retention system that turned member churn into compounding membership.
Member acquisition was expensive, churn was high within 90 days, and no system existed to identify at-risk members or drive class attendance. Revenue was a treadmill — acquire, lose, repeat.
Built a member engagement system with AI churn prediction, automated re-engagement, class booking automation, and a member app that made attendance frictionless.
Retention nearly doubled, churn was cut in half, and class utilization hit 91%. The same acquisition spend produced compounding revenue instead of replacing lost members.
We built a member engagement system with AI churn prediction that flagged at-risk members 30 days before cancellation. Automated re-engagement triggered personalized messages, class recommendations, and offers. A member app made booking and check-in frictionless, and attendance analytics showed exactly which interventions moved the needle on retention.
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We map your positioning, systems, and growth constraints — then architect the infrastructure that compounds. Clarity on what to build first, and why it matters.
Clarity on what to build first.