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17Insurance

Aegis Insurance

A claims processing system that scaled throughput without scaling adjusters.

3.3x
Claims processed
70%
Manual review cut
2 days
Claims resolution
Growth trajectory — Claims processed
Before: 1.0xAfter: 3.3x
01The Challenge

Claims processing was manual — document review, data entry, fraud checks, and customer communication. Each claim took 14 days on average. Scaling claims meant hiring more adjusters, and customer satisfaction suffered.

02The Solution

Built an AI-powered claims processing system with automated document extraction, fraud detection, and customer communication. Adjusters focused only on complex cases.

03The Outcome

Claims processed in days instead of weeks, manual review dropped dramatically, and customer satisfaction soared. The team scaled claim volume without adding adjusters.

04What we built

We built an AI-powered claims processing system that extracted data from documents automatically and routed claims by complexity. AI fraud detection flagged suspicious claims for review, and automated customer communication kept claimants informed at every step. Adjusters focused only on complex cases, and a real-time dashboard gave leadership full visibility into throughput.

AI document extraction
Automated claims routing
AI fraud detection
Customer communication automation
Throughput dashboard
05Build sequence
01
Week 1-3: Claims workflow audit
02
Week 4-7: AI extraction & routing
03
Week 8-11: Fraud detection & comms
04
Week 12-16: Dashboard & rollout
Total timeline16 weeks

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