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53Telehealth

VirtuCare Health

A virtual care platform that scaled patient access without scaling providers.

4x
Patient volume scaled
3 min
Onboarding time (from 30)
2x
Provider efficiency
Growth trajectory — Patient volume
Before: 1.0xAfter: 4x
01The Challenge

A telehealth startup with growing demand but a manual patient journey. Intake, scheduling, and follow-up were handled by staff. Virtual visits had no integrated tools for prescriptions, labs, or care plans. Scaling patients meant scaling support staff.

02The Solution

Built a virtual care platform with AI-powered triage, automated intake, integrated e-prescribing, care plan generation, and a patient portal that scaled patient access 4x without adding support staff.

03The Outcome

Patient onboarding dropped from 30 minutes to 3 minutes, provider efficiency doubled, and the platform scaled to 4x patient volume without adding support staff.

04What we built

We built a virtual care platform with AI-powered triage that assessed patient symptoms and routed to the right provider type. Automated intake collected history, insurance, and consent before the visit. Integrated e-prescribing and lab ordering were built into the visit flow. AI-assisted care plan generation drafted plans from visit notes, and a patient portal gave access to visit summaries, prescriptions, and follow-up instructions. Provider efficiency was tracked and optimized.

AI-powered symptom triage
Automated patient intake & onboarding
Integrated e-prescribing & lab ordering
AI-assisted care plan generation
Patient portal & follow-up system
05Build sequence
01
Week 1-3: Care workflow & compliance audit
02
Week 4-7: Platform & triage build
03
Week 8-11: Prescribing & care plans
04
Week 12-16: Portal & rollout
Total timeline16 weeks

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