Volt Retail
A customer experience system that turned a commodity electronics retailer into a service leader.
An electronics retailer competing on price in a race-to-the-bottom market. No differentiation, no service layer, and online reviews were declining. Customers treated them as interchangeable.
Built a connected customer experience platform with AI-powered product matching, post-purchase support automation, a loyalty program, and a review generation system that made service the differentiator.
Online reviews went from 3.2 to 4.6 stars, repeat purchase rate doubled, and the retailer grew market share 18% in a declining category — all without cutting prices.
We built a customer experience platform with AI-powered product matching that recommended the right product based on each customer's needs, not just the highest margin. Post-purchase support automation handled setup, troubleshooting, and warranty claims proactively. A loyalty program rewarded repeat purchases and referrals. An automated review generation system triggered requests at peak satisfaction moments, and a dashboard tracked CX health across every touchpoint.
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