Heritage Furniture Co.
A custom order system that turned a furniture manufacturer into a made-to-order powerhouse.
A furniture manufacturer transitioning from batch production to custom made-to-order. Custom orders were managed manually, production scheduling couldn't handle variability, and no system connected custom specs to production.
Built a made-to-order platform with AI-powered production scheduling, custom spec management, digital manufacturing instructions, and a client portal that scaled custom production 4x.
Custom order capacity grew 4x, production errors dropped 70%, and lead times shortened 35% — all while moving to a higher-margin custom model.
We built a made-to-order platform with AI-powered production scheduling that optimized custom orders alongside batch production, handling variability in specs, materials, and lead times. Custom spec management translated client specifications into digital manufacturing instructions — eliminating errors from misinterpretation. Digital manufacturing instructions displayed on workstations, guiding each step. A client portal offered custom order configuration, progress tracking, and delivery scheduling.
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