Grand Meridian Hotels
A booking and guest experience system that turned OTA dependency into direct revenue.
Over 70% of bookings came through OTAs at 15-22% commission. Direct bookings were an afterthought. Guest communication was fragmented across email, phone, and front desk. No system to upsell or drive repeat stays.
Built a direct booking engine with AI-powered pricing, automated guest communication across every channel, and a post-stay nurture system that drove repeat bookings. Connected the property management system into one layer.
Direct bookings became the majority, OTA commissions dropped, guest satisfaction hit 4.8/5, and repeat stays climbed — all without adding front desk staff.
We built a direct booking engine with dynamic pricing powered by AI that adjusted rates based on demand, season, and local events. Automated guest communication handled pre-arrival, in-stay, and post-stay messages across email and SMS. A nurture system drove repeat bookings with personalized offers, and the PMS integration kept everything in sync.
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