Solstice Fine Jewelry
A concierge commerce system that turned high-value jewelry traffic into sales.
A luxury jewelry brand with high-value products and high-consideration purchases. Online traffic was strong but conversion was 0.8%. No system to nurture high-intent browsers, no virtual consultation, no post-purchase experience.
Built a concierge commerce platform with AI-powered intent detection, virtual try-on, automated consultation booking, and a post-purchase nurture system that turned buyers into repeat collectors.
Online conversion jumped from 0.8% to 3.5%, average order value increased 45%, and repeat purchase rate hit 32%. The brand scaled online revenue without diluting the luxury experience.
We built a concierge commerce platform with AI-powered intent detection that identified high-value browsers and triggered personalized outreach. Virtual try-on let customers see pieces on themselves before buying. Automated consultation booking connected browsers to jewelry specialists via video. A post-purchase nurture system built relationships with collectors through personalized recommendations, care guides, and exclusive previews.
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