Hearth & Home
An omnichannel system that connected online and in-store into one experience.
A home goods retailer with 6 stores and a growing online presence — but they were two separate businesses. Inventory didn't sync, customers couldn't buy online and pick up in store, and no unified customer profile existed.
Built an omnichannel commerce platform with unified inventory, buy-online-pickup-in-store, AI-powered merchandising, and a single customer profile across every touchpoint.
Online revenue grew 3x, in-store conversion lifted 22%, and customer satisfaction hit 4.7/5. The retailer expanded to 10 stores on the same infrastructure.
We built an omnichannel commerce platform with unified real-time inventory across every store and the website. Buy-online-pickup-in-store and ship-from-store capabilities maximized fulfillment efficiency. AI-powered merchandising personalized product recommendations and search results per customer. A unified customer profile connected online browsing, in-store purchases, and loyalty data into one view.
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