Pampered Paws Grooming
A booking and retention system that turned a pet grooming business into a multi-location brand.
A pet grooming business with 2 locations, manual booking by phone, no online scheduling, and no system to manage recurring grooming schedules. No-shows were common, and customer retention was untracked.
Built a grooming management platform with online booking, AI-powered scheduling, automated reminders, a loyalty program, and a client portal that scaled to 5 locations.
No-shows dropped 70%, recurring bookings grew 3x, and the business expanded to 5 locations — all with centralized management.
We built a grooming management platform with online booking that let pet owners schedule by pet, service type, and groomer. AI-powered scheduling optimized groomer calendars, matching pet temperaments to the right groomer. Automated reminders sent via SMS and email reduced no-shows. A loyalty program rewarded repeat visits and referrals. A client portal offered pet profiles, vaccination records, booking history, and grooming preferences — and the system scaled across multiple locations.
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