Saffron Table
Direct booking and loyalty system that turned a restaurant into a premium dining destination.
A fine dining restaurant dependent on delivery apps at 30% commission, no reservation system, no loyalty program, and no customer data. The restaurant was feeding delivery platforms instead of building its own brand.
Built a direct reservation system, AI table optimization, loyalty program, customer CRM, and event management that turned the restaurant into a premium dining destination.
Direct reservations grew to 55% of bookings, delivery commissions dropped 40%, and the restaurant achieved a 4.7/5 rating with a loyal repeat customer base.
We built a direct reservation system with AI-powered table optimization that maximized seating capacity based on party size, duration, and table turnover. A loyalty program rewarded repeat visits with priority booking, chef's table access, and exclusive tasting menus. A customer CRM tracked dining preferences, allergies, occasions, and visit history for personalized service. Event management handled private dining, corporate events, and wine dinners with automated promotion.
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